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One of the hallmark symptoms of a narcissist is her inability to perceive others as people with needs of their own.
Narcissistic mothers are only able to see their children as extensions of herself-little mirrors that reflect back to her.
Put employees first, and they will be happy at work. Don’t abuse our people.'”A Continental flight attendant once was offended by a passenger’s child wearing a hat with Nazi and KKK emblems on it. We made every effort to explain our policy and the federal air regulations, but he wasn’t hearing it.
Employees who are happy at work give better customer service because: When this attitude prevails, employees stop caring about service. It was pretty offensive stuff, so the attendant went to the kid’s father and asked him to put away the hat. “My kid can wear what he wants, and I don’t care who likes it.” The flight attendant went into the cockpit and got the first officer, who explained to the passenger the FAA regulation that makes it a crime to interfere with the duties of a crew member. He even showed up in our executive suite to discuss the matter with me. I didn’t want to see him and I didn’t want to listen to him.
Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people.
Just take a look at the high school and college grads showing up for job interviews in jeans and tee-shirts or chewing gum…or my favorite was the young lady who excused herself to answer her cell phone and carry on a brief but totally unnecessary conversation!
” Reddit “On a very, very small number of occasions in my various service roles over the years, I’ve asked customers to leave the establishment because they were incorribly belligerent, hostile and abusive, and flat-out refused to accept any attempt to satisfy them.
Also, it means that abusive people get better treatment and conditions than nice people.
That always seemed wrong to me, and it makes much more sense to be nice to the nice customers to keep One of our service technicians arrived at a customer’s site for a maintenance task, and to his great shock was treated very rudely by the customer.